Privacy policy

Mistletoe & Mischief is produced by SUBMERGE Experiences, a trading style of Elliot David Hawker Ltd.

This Privacy Policy explains how Elliot David Hawker Ltd collects, uses and protects your personal information when you visit the Mistletoe & Mischief website, contact us or book tickets for the event.

1. Who we are

For the purposes of UK data protection law, the data controller is:

Elliot David Hawker Ltd
Trading as SUBMERGE Experiences
Website: mistletoeandmischief.com

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at hello@elliothawker.com.

2. Information we collect

Depending on how you use the website or interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Billing information
• Details relating to your ticket booking
• Accessibility requirements or other information you choose to provide
• Communications you send to us
• Marketing preferences
• Technical information about your device and use of the website, such as your IP address, browser type and pages visited

Payment card details are processed by our payment provider and are not normally stored directly by Elliot David Hawker Ltd.

3. How we use your information

We may use your personal information to:

• Process and manage your ticket booking
• Take or confirm payment
• Send booking confirmations, tickets and essential event information
• Contact you about changes affecting the event
• Respond to questions or requests
• Help manage accessibility or other requirements you tell us about
• Prevent fraud or misuse of the website
• Maintain appropriate financial and business records
• Improve our website and understand how it is being used
• Send marketing communications where you have consented to receive them

Emails required to administer your booking are considered part of providing the service you have purchased and are separate from marketing communications.

4. Marketing

We'd love to tell you when SUBMERGE has something else up its sleeve, but we'll only send marketing communications where we have an appropriate lawful basis to do so.

Where the website gives you the option to join our mailing list, your choice to receive marketing is separate from purchasing a ticket.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential information relating to an existing booking.

5. Our lawful bases for processing

Under UK data protection law, we need a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to fulfil our contract with you, such as processing your booking and providing your ticket
• You have given us consent, such as opting into certain marketing communications
• We have a legitimate business interest in operating, improving and protecting our website and events
• We need to comply with a legal obligation

Where we rely on consent, you can withdraw that consent at any time.

6. Who we share information with

We may use trusted third-party services to help us operate the website and event. These may include:

• Website hosting and management providers
• Ticketing or booking systems
• Payment processors
• Email and communications platforms
• Analytics providers
• The event venue and relevant event partners where necessary to deliver your booking
• Professional advisers, accountants or authorities where required by law

These organisations only receive the information reasonably necessary for the service they provide.

We do not sell your personal information.

7. Payment information

Payments may be processed through third-party payment providers such as Stripe.

Payment providers process your financial information under their own privacy and security arrangements. Elliot David Hawker Ltd does not normally receive or store your complete payment card details.

8. Cookies and analytics

The Mistletoe & Mischief website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic and improve the experience.

Where required, non-essential cookies will only be used after you have provided consent. More information can be found in our Cookie Policy. You can review or change your choices at any time:

Cookie settings

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.

Different information may therefore be retained for different periods.

Marketing information will generally be retained until you unsubscribe or withdraw your consent, subject to any limited information we may need to retain to record that preference.

10. International data transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

No online service can guarantee absolute security, but we take the protection of the information entrusted to us seriously.

12. Your rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain information
• Ask us to restrict how information is used
• Object to certain types of processing
• Request transfer of certain information
• Withdraw consent where processing relies on consent

To exercise any of these rights, contact us at hello@elliothawker.com.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, event, services we use or applicable law.

The latest version will always be published on this website with its updated date.