Website terms of use

These Terms of Use apply when you access or use mistletoeandmischief.com.

The website is operated by Elliot David Hawker Ltd, trading as SUBMERGE Experiences, producer of Mistletoe & Mischief.

By using the website, you agree to these terms.

1. About this website

This website provides information about Mistletoe & Mischief and may allow visitors to purchase tickets, contact the production team and access information relating to the event.

We aim to keep everything accurate and up to date, but live events have moving parts. Information including timings, performers, programme details, ticket availability and other event information may occasionally change.

Where a significant change affects an existing booking, we will make reasonable efforts to contact affected ticket holders.

2. Ticket bookings

Ticket purchases are also subject to our separate Booking Policy, which forms part of the terms applying to your purchase.

Please read the Booking Policy before completing your booking, particularly the sections covering refunds, event changes, admission and guest behaviour.

Where there is a conflict between these general Website Terms and a specific provision of the Booking Policy relating to your ticket, the Booking Policy will apply to that booking.

3. Using this website

You may use this website for lawful personal purposes.

You must not:

• Attempt to interfere with the operation or security of the website
• Attempt to gain unauthorised access to any system or account
• Introduce viruses, malicious software or other harmful material
• Use automated systems to interfere with ticket availability or booking processes
• Fraudulently purchase, duplicate or manipulate tickets
• Copy or commercially exploit website content without permission
• Use the website in a way that infringes the rights of another person or organisation

We may restrict access where we reasonably believe the website is being misused.

4. Intellectual property

Unless stated otherwise, the content of this website, including its design, copy, graphics, branding, photography, video and other creative material, belongs to Elliot David Hawker Ltd or is used with the permission of the relevant rights holder.

You may view and use the website for your own personal, non-commercial purposes.

You may not reproduce, republish, distribute, sell or commercially exploit website content without prior permission from the relevant rights holder.

5. Third-party content and links

The website may contain links to third-party websites, platforms or services.

These are provided where we think they may be useful. We do not control third-party websites and cannot be responsible for their content, availability, security or privacy practices.

Following an external link is at your own discretion.

6. Payments

Where payments are accepted through the website, they may be processed by a third-party payment provider such as Stripe.

Payment processing may therefore also be subject to the provider's own terms and privacy arrangements.

Ticket prices and any applicable fees will be displayed before you complete your purchase.

7. Website availability

We'll do our best to keep the website working smoothly, particularly when tickets are on sale.

We cannot guarantee that it will always be available without interruption or error.

We may temporarily suspend, withdraw or change parts of the website for maintenance, security, technical or operational reasons.

8. Accuracy of information

We take reasonable care to make sure information published on the website is accurate.

Occasional errors can happen, and information relating to a live event can change.

We reserve the right to correct errors and update event information when necessary.

9. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to those protections and your statutory rights, Elliot David Hawker Ltd will not be responsible for losses that were not reasonably foreseeable when you began using the website or entered into a contract with us.

Nothing in these Terms of Use affects any rights you have as a consumer under applicable law.

10. Privacy

Your use of the website is also subject to our Privacy Policy and Cookie Policy, which explain how personal information and cookies are handled.

11. Changes to these terms

We may update these Terms of Use where necessary, including when the website, event or applicable law changes.

The latest version will be published here with the date of the most recent update.

Changes to general website terms will not remove statutory rights you already have in relation to an existing ticket purchase.

12. Governing law

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws applicable where you live.

13. Contact

If you have a question about this website or these terms, please contact:

Elliot David Hawker Ltd
Trading as SUBMERGE Experiences
Website: mistletoeandmischief.com
Email: hello@elliothawker.com